FREQUENTLY ASKED QUESTIONS
HOW FAR IN ADVANCE SHOULD I ORDER MY DRESS?
Please allow 8-12 weeks for the making of your wedding dress.
Upon the placing and confirmation of your order, we begin in the making of your garment. We order in your fabric, and once we received we cut and construct your dress, according to your specific measurements. Once your garment is completed it will undergo a quality and fit check, before being packaged in our signature style and shipped to you.
CAN YOU HELP WITH CHOOSING THE RIGHT STYLE FOR ME?
We love working with our clients to help them choose the right style for their day. Please do not hesitate to contact us for advice on which style will suit you. We offer communication via phone, email and Skype.
WHERE ARE AMY NEW GARMENTS MADE?
All of our pieces are cut, constructed and finished by hand in our studio in Sydney, Australia. This allows us complete control over the quality of your dress. Each garment undergoes thorough checks to ensure it is of the highest quality before we deliver to you.
WHAT SIZES DO YOU MAKE?
We use the Australian standard sizing system and all pieces can be ordered in sizes XS through XL. Please see our Sizing page to choose the size that best corresponds to your measurements. We are happy to accommodate Custom sizes, or sizes outside of this range, please enquire.
CAN I SEE A FABRIC SWATCH?
WILL I NEED ALTERATIONS?
Our gowns and dresses use stretch components and other simple design elements to create garments that fit beautifully, are comfortable and easy to wear. This allows for confidence in ordering online and that only slight alterations, if any, may be necessary with your local seamstress. Please see our Sizing and Fit page for further information.
HOW WILL MY ORDER BE SHIPPED AND DELIVERED?
We are pleased to offer Express International Shipping via DHL direct from Sydney, Australia. Shipping on all single items orders is $30 AUD for orders within Australia, and $80 AUD for International orders. A tracking number will be provided for all shipments. DHL delivery times estimate between 3-10 days, with a signature required upon delivery. For more than one item, shipping costs will be notified to the customer upon order receipt. Please see our Shipping Page for further information.
HOW CAN I SPEAK WITH YOU ABOUT MY WEDDING DRESS?
We are available via appointment, phone, email and we also offer Skype conversations to discuss your gown. Please see the details on our Contact page to get in touch.
We will be in contact once you place your order to confirm any necessary measurements. We will remain in contact during the making of your order for your peace-of-mind, but please do not hesitate to contact us with any queries or issues during the process.