TERMS & CONDITIONS
This Website is owned and operated by AMY NEW.
Your Use of the Website
You agree that You will use this Website in accordance with these terms and conditions and that You will not use this Website for any unlawful purpose.
You will not violate or attempt to violate the security of this Website. You will not hack into this Website, AMY NEW computer systems or the computer systems of other users of this Website. Hacking means unauthorized access, malicious damage and/or interference and includes, without limitation, mail bombing, propagating viruses, worms or other types of malicious programs, deliberate attempts to overload a computer system, broadcast attacks or any other method designed to damage or interfere with the operation of a computer.
By entering this Website you agree to these terms and conditions. From time to time, this Agreement will be reviewed and may be revised. AMY NEW reserves the right to change this Agreement at any time. Any such changes will be posted on this Website.
Placing an Order and Payment
By completing a Purchase Order, You are making an offer to purchase the Product at the price set out in the Website.
Payment must be made at the time of submitting the Purchase Order. Payment can be made by Visa, MasterCard, Amex or PayPal only. You warrant that You are an authorized user of the credit card or PayPal account used to complete payment.
All Purchase Orders placed through this Website are subject to confirmation and acceptance by AMY NEW. We will email you with confirmation of the receipt of Your Purchase Order. AMY NEW may reject Your Purchase Order for any reason and refund any payment made by You, at any time prior to dispatch.
The Purchase Order must be paid in full immediately upon entry into the Agreement. All transactions are settled in Australian Dollars (AUD). If you are ordering from outside Australia, and your bank account or credit card is held in a different currency, you can still order by credit card - your currency will automatically be converted to AU Dollars when you complete the transaction. The conversion rate varies from day to day with the current exchange rate. Many banks also charge a small currency conversion fee, contact your bank or credit provider for details. In some areas of the site, prices will be shown with an estimate of the price in your home currency. These converted prices are for information purposes only, to help you get an idea of the approximate cost of a product, and they may not be the exact amounts that will appear on your credit card statement. The final charge to your card is made in US Dollars and the ultimate conversion rate is determined by your bank or credit card provider. For this reason we are not able to take responsibility for the final amount charged to your credit card or PayPal account.
AMY NEW may vary prices in the event of price changes or mistakes on this Website without prior notice to You. If AMY NEW requests payment for increased prices, You may cancel the order. Notification of your wish to cancel the order in these circumstances must be received within seven (7) days of the announcement of the increase.
Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. AMY NEW reserves the right at any time after receipt of your order to accept or decline your order for any reason. Upon cancellation of an order we will make all reasonable attempts to contact you using the details provided. All received monies will be refunded using the method received.
Prices are subject to change without notice. There may be duties and taxes added to your package by the destination country. You will be responsible for these upon delivery and are not included in your order total. Countries with the nominated currencies of USD, GBP or EURO will be charged in these currencies. All other non-specified currencies are charged in AUD – the prices showing on the website are approximate and the actual exchange rate charged on your credit card are set by your bank or credit card provider.
Due to all of our gowns and accessories being Made to Order to your measurements and height, we do not accept returns.
All of our pieces are handmade in our studio and undergo strict quality control before they are shipped. In the unlikely event that there is a fault with your gown or item, please contact us at email@example.com within 7 days of receipt of your order.
In the case of an unforeseen event you need to cancel your order, you can only do so provided your gown hasn’t begun production. There is a $250 cancellation fee to cover the cost of administration, fabric allocation, pre-production and pattern preparation associated with your order. You must contact firstname.lastname@example.org to discuss the circumstances surrounding the cancellation well in advance of your production date.
We are committed to accurately displaying the colors of an item. However, colors may vary based on your monitor’s display setting; consequently, we cannot guarantee any color as shown on your monitor. We offer a Fabric Swatch service upon request, so you can see your chosen gowns' fabric before we begin production, please enquire.
The delivery times provided by this Website are estimates only however, all orders require a minimum of 8-12 weeks to manufacture and deliver. AMY NEW will not be held accountable for late deliveries or loss or damage relating to late deliveries. For further information on deliveries please refer to our ‘'Shipping’ page.
International Customs Charges
Some orders may incur a customs or import duty charge. AMY NEW does not have control over these charges and are unable to advise what they will be, as it is based on your own countries regulations & compliances. For further information, please contact your local customs office. All charges are to be paid by the customer on delivery of order. Orders cannot be returned to sender and AMY NEW will not pay these customs charges on your behalf. If you refuse to pay these charges your parcel may be abandoned, and AMY NEW will not be held responsible for any loss of funds as a result of this occurrence.
Limitation of liability
To the extent permitted by law, all guarantees, warranties or representations which are not expressly stated in this Agreement are excluded. If AMY NEW is liable for breach of an imposed guarantee or implied warranty or representation, AMY NEW’s liability is, at its option limited to the replacement of the Products or the supply of equivalent products, the repair of the Products or the payment of having the Products replaced or repaired.
AMY NEW has provided information on this website as accurately as possible. We take all reasonable care - in so far as it is in our power to do so - to keep the details of your orders and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the site.
AMY NEW owns the intellectual property in its garment designs, fabric designs and images. AMY NEW prohibits the use of its designs and images for any purpose without prior written permission from AMY NEW.
Reproduction of part or all of the contents in any form of this Website is prohibited other than for individual and personal use no part of this Website may be reproduced or shared with a third party. The permission to recopy by an individual does not allow for incorporation of material or any part of it in any work or publication, whether in hard copy, electronic, or any other form.
Unless otherwise noted, all materials on this Website are protected as the copyright, trade dress, trademarks and/or other intellectual properties owned by AMY NEW or by other parties that have licensed their material to AMY NEW. AMY NEW trademarks on this site represent some of the trademarks currently owned or controlled in Australia. The display of these marks and of notices associated with these marks is not intended to be a comprehensive compilation of all worldwide proprietary ownership rights held by AMY NEW.
All rights not expressly granted are reserved.
This Website may contain materials produced by third parties or links to other websites. Such materials and websites are provided by third parties and are not under AMY NEW direct control and AMY NEW accepts no responsibility or liability in respect of any such third party materials or for the operation or content of other websites (whether or not they are linked to this Website).
You acknowledge that AMY NEW is entitled to require you to remove any link from another website to this Website which you install without obtaining AMY NEW prior written consent.
This site and the materials and products on this site are provided “as is” and without warranties of any kind, whether express or implied.
This Terms of Sale and Use of Website Agreement together with the other policies on this Website are the entire agreement between us.
Date: 25 March 2017
Our Commitment to Your Privacy and Online Security
Your privacy is respected when you shop with AMYNEW.com. Personal information collected on our site is kept strictly confidential and will not be released to third parties at any time, with the exception of address only - necessary for our shipping partners and the safe delivery of your order.
All purchases on our site are encrypted using 256-bit Secure Socket Layer (SSL) technology. Your credit card details are not stored by AMY NEW and we do not share credit card information with third parties, except with our bank for the purpose of processing payments or as required by law.
While every endeavour is made to ensure every shopping experience with us is a good one, in the event a credit card is used without the holder's authorisation, the card holder must notify their credit card provider in accordance with their reporting rules and procedures.
1. Our Commitment to Your Privacy
AMY NEW and its related bodies corporate (as that term is defined in the Corporations Act 2001 (Cth)) (AMY NEW, we, our or us) respects the privacy of our customers and other individuals we deal with in the course of our business. AMY NEW operates based on Australian Law are bound by the Australian Privacy Principles in the Privacy Act 1988 (Cth) (the Privacy Act), as well as other privacy laws applicable to us. Where appropriate, we will handle personal information relying on the employee records exemption and the related bodies corporate exemption in the Privacy Act.
2. Kinds of personal information collected and held
AMY NEW may collect, use and disclose the personal information of its customers and other individuals for the purposes of its business operations. In each case, the precise nature of the collection, use and disclosure of personal information depends on the nature of your interaction with us (for example, the products or services you request and receive from us).
We may collect personal information about you in a number of circumstances, including if you:
. contact us;
. are a customer (for example, we may collect your contact details and credit card details);
. enter a competition;
. sign up for a loyalty program;
. participate in any online forums or blogs;
. complete any surveys or provide feedback;
. are, or are employed by, one of our suppliers, contractors, dealers, related companies and agents; or
. apply for a job or contract with us (for example, we may collect your contact details, information about your working history and relevant records checks). We may collect this information directly from you, from any recruitment consultant or from your previous employers and others who may be able to provide information to assist us in our decision on whether or not to make you an offer of employment or engage you under a contract.
3. How your personal information is collected and held
3.1 General information
We collect personal information about you in a number of ways, including:
. directly from you (for example, when you provide information to us by phone, email or through our website); and
. from third parties, such as our related bodies corporate.
3.2 Information about your use of our website
In general, you can browse our website without telling us who you are or revealing any personal information about yourself. We are, however, able to determine your IP address. We use your IP address to help diagnose problems with our server, to administer our website, to monitor the use of our website and to improve the content of our website. In short, we use your IP address to gather aggregate demographic information.
There are a few places on our website where you are able to provide us with your personal information directly, such as when you order a product, enter a contest or sweepstakes, fill out a survey, send us feedback, request owners and parts manuals or register your product online. The nature of the personal information we collect will depend on your use of the website. It is completely optional for you to engage in these activities. If you elect to engage in these activities, however, we may ask that you provide us personal information, such as your first and last name, mailing address (including post or zip code), email address, telephone and facsimile numbers, and other personal identifying information. When ordering products on our website, you may be asked to provide a credit card details. Depending upon the activity, some of the information we ask you to provide is identified as mandatory and some as voluntary. If you do not provide the mandatory data with respect to a particular activity, you will not be able to engage in that activity.
The AMY NEW website may contain links to other non-AMY NEW websites. AMY NEW is not responsible for the privacy practices of the entities who administer those non-AMY NEW websites or the content of such websites. You should exercise your best judgement when sharing personal information on these websites.
4. The purposes for which we collect, hold and disclose your personal information
We collect the personal information we need to provide products, services and information to our customers and the community and for our business operations generally.
If you choose not to provide certain personal information to us, we may not be able to provide you with the products, services or information you require.
We (and the organisations to which we disclose your information (see section 5 below)) generally use your personal information for the purposes for which it was collected or as otherwise permitted by law, for example to:
. provide you with services you requested;
. process your order and contact you regarding administrative and processing issues;
. conduct market research and marketing; and
. provide you with the latest product and promotional material and other information that may be useful to you.
From time to time, we may send you marketing communications about our products and services. If you do not wish to receive further marketing communications from AMY NEW you can send us an email at email@example.com and tell us that you do not want to receive future communications.
5. How your personal information may be disclosed
We may disclose your personal information to various entities depending on what services you receive from us, for example:
our related bodies corporate;
. the card-issuing bank to confirm payment for products purchased on our website;
. delivery service providers so that they can deliver products you have ordered from us and notify you as to the status of any order or delivery;
. our dealers, business partners, organisations or third party service providers we have engaged or may at any time engage to provide services or carry out functions and activities on our behalf;
. our professional advisers, including our legal advisors, accountants and auditors;
. other persons, including government and regulatory agencies, as required or authorised by law; and
. organisations that acquire (or propose to acquire) all or a part of our assets or business.
We may disclose personal information to any AMY NEW related body corporate or subsidiary, and certain information technology service providers, located in the United States of America or New Zealand.
6. Keeping information secure
We want you to have continuing trust in AMY NEWand in our products and services and, so, we have put in place reasonable physical, electronic and managerial procedures to safeguard and secure your personal information.
In order to most efficiently serve you, credit card transactions and order fulfilment are handled by established third party banking, processing agents and distribution institutions. They receive the information needed to verify and authorise your credit card or other payment information and to process and ship your order.
Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that: (a) there are security and privacy limitations of the Internet which are beyond our control; (b) the security, integrity and privacy of any and all information and data exchanged between you and us through our website cannot be guaranteed; and (c) any such information and data may be viewed or tampered with in transit by a third party.
8. How to contact us
For access and correction enquiries and complaints, please contact our Office using the contact details provided below.
Address: 6 Craig Street, Burraneer NSW 2230
Telephone: +61 499 980 145